FAQs
Answers at your fingertips
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- ALR
- Benefits
- Contributions
- Eligibility
- Fees
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Info
- Who is True Link?
- True Link Financial, Inc. is a financial technology company that powers the ABLE Visa® Card features and services. Oregon ABLE partnered with True Link to give cardholders access to custom features and controls. Cardholders have the option to set up restrictions on certain spending categories —... Read more
- How do I load the card?
- The ABLE Visa® Prepaid Card offers a convenient way for beneficiaries and Authorized Legal Representatives (also known as ALRs) to spend funds from their ABLE accounts. Here’s how to fund your ABLE Visa Prepaid Card: Log in to your account at https://oregon-able.vestwell.com/ Once you’ve logged... Read more
- Can I set automatic transfers onto the card?
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Yes, simply fill out and submit this form.
- How often can I load the card?
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There is no limit to the number of times you can reload your card on a given day or month; however, withdrawals from the ABLE account to any ABLE cards may not exceed $5,000 per day and $20,000 per month.
- Can I move money from the card bank into my account?
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No. Once money is moved from your account onto your ABLE Visa® Prepaid Card, it cannot be moved back into your ABLE account.
- What can I use the card for? Can it be used for automatic, reoccurring charges?
- You can use your ABLE Visa® Card anywhere Visa is accepted, including online bill-pay. Your card can be used for anything; however, if you use the card to pay for something that is not a qualified expense, you’ll have to pay income tax on the earnings portion of the applicable amount withdrawn from... Read more
- Where can I use the card?
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The ABLE Visa® Prepaid Card can be used everywhere Visa debit cards are accepted, both online and in-store.
- Does the card have any fraud protection or security features?
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Yes. Once you receive your ABLE Visa® Card, you can log in and set up customized restrictions on certain spending categories. You can also turn on text message alerts to notify you of a range of activity on your ABLE Visa® Card.*
*Standard text message rates, fees, and charges may apply.
- Help. My card was stolen. How do I cancel my card?
- If your card is lost or stolen, please deactivate the card immediately to protect against fraud and prevent additional transactions. You can deactivate the card online, through the 24/7 automated phone system (1-888-219-9054), or by speaking with their Customer Support team at (1-844-276-4547)... Read more
- I don't want a card anymore. How can I cancel it?
- If you would like to cancel your card, simply log in to your card administrator dashboard and click the “Account” tab. Then select the green “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support at oregon-able.truelinkfinancial.com/contact. Please do not... Read more
